Shopping at UltraSportsman.com is 100% Safe
At UltraSportsman.com, keeping the personal information of our customers secure is our top priority. Should an unauthorized charge appear on your credit card while shopping at UltraSportsman.com, no worry, you will not be held responsible. Your card use is GUARANTEED SAFE while shopping at our site!
How do we protect your information?
Our sites, servers and data are all managed in one location. Using the latest security technology, we encrypt your data as it travels through the internet to our servers - forcibly removing anyone''s ability to view or change the information while you place the order. Unlike some websites, we never see your credit card data as it passes undisclosed privately from your bank to ours.
Shipping
*FREE SHIPPING on orders of $89 and greater.
All prices are in US dollars.
Shipping Charges
A shipping charge based on that days shippers billing rates will be billed on all orders of less than $89.00. Free shipping is offered for all orders of $89.00 and greater that the total weight is less than 25lbs.*
This Free Shipping offer is valid on all orders placed within the specified time frame. $89 minimum purchase excludes tax, and gift card purchases. Orders must ship to a single Continental US address. Standard shipping only. Not to be used in conjunction with any other offers or prior purchases. No cash value. Offer is subject to change or cancellation at any time.
* If excessive weight or unique circumstances require deviation from this charge, customers will be contacted prior to shipping order. Base charge of $20 will show up on initial order.
We do not ship outside of the continental United States or to PO Boxes* at this time.
*We use UPS exclusively to ship our products and they do not deliver to PO Boxes.
Restricted Shipping Notes
Restrictions (These are the restrictions that we know of, there may be more out there, customers should check their local and state laws)
(Revised 01/16/2013)
Handguns (Must ship UPS 2nd Day or Registered Priority Mail) and Magazines:
California: Cannot ship more than 10 round magazines (handguns must be on state approved list (list is model specific))
Hawaii: Cannot ship more than 10 round magazine (applies to handguns only)
Cook County, Illinois: Cannot ship more than 10 round magazine
Oak Park Illinois: Cannot ship more than 10 round magazine
Massachusetts: Cannot ship more than 10 round magazine (handguns must be on
State approved list)
New York: Cannot ship more than 7 round magazine
Washington D.C.: Cannot ship more than 10 round magazine
Chicago, Illinois: Cannot ship more than 12 round magazine
Aurora, Illinois: Cannot ship more than 15 round magazine
Cicero, Illinois: Cannot ship more than 15 round magazine
New Jersey: Cannot ship more than 15 round magazine
Franklin Park, Illinois: Cannot ship more than 16 round magazine
Maryland: Cannot ship more than 20 round magazine (handguns must be on state approved list, and requires spent cartridge)
Denver City, Colorado: Cannot ship more than 21 round magazine (does not apply to rimfire guns or magazines)
Vail, Colorado: Cannot ship more than 21 round magazine (does not apply to rimfire guns or magazines)
Air Guns:
Washington D.C.: Cannot Ship
New York City (including Manhattan, Brooklyn, Bronx, Queens, Staten Island): Cannot Ship
Philadelphia PA: Cannot Ship
Johnson City TN: Cannot Ship
Chicago, IL: Cannot Ship
Illinois (other than Chicago): Any air gun shooting over 700 fps (feet per second) requires FFL dealer
Michigan: Any pellet gun must go to a FFL dealer (All state firearm laws apply to these airguns)
Michigan: Any bb gun with rifled barrel or that is .22 caliber or greater must go to FFL (All state firearm laws apply to these airguns)
New Jersey: Requires FFL to transfer on all air guns
Blank Firing Guns:
Cannot ship to: Chicago, IL, New York City, NY, Virginia
Thompson Center Pistols and Pistol Frames:
Cannot ship to: California, New York, Maryland, and Massachusetts
All muzzleloaders to Illinois must go to FFL Dealer for transfer
Rossi Ranchhand Cannot ship to New York
Hazmat:
Ammunition (AM): Going Air $37.50 (All Hawaii and Alaska Orders) per 66 lbs, cannot ship Postal, Must be UPS Air (either 2nd or Next Day)
Butane (BU) (anything over 33.8 oz receives Hazmat fee):
Ground Only (UPS), cannot ship Air or Postal
Aerosol Canisters (UP): Ground only, cannot ship Air or Postal
Birchwood Casey Chemical Products: Cannot Ship to California
Melting Point Restrictions for Firearms: Hawaii, Illinois, Minnesota (Must check with state and see if the firearm meets the proper criteria)
Umarex Arms:
The following guns are considered to be assault weapons in the following states and cannot be shipped there:
HK416 Pistol- California, Connecticut, Hawaii, Maryland, Massachusetts, New York, Washington DC
HK MP5 SD- Connecticut, Maryland, Massachusetts, New York, Washington DC
HK MP5 A5- Connecticut, Maryland, Massachusetts, New York, Washington DC
HK 416D145RS- Connecticut, Maryland, Massachusetts, New York, Washington DC
Colt M4 OPS- Connecticut, Massachusetts, Minnesota, New York, Washington DC
Colt M16 Carbine- Connecticut, Massachusetts, Minnesota, New York, Washington DC
UZI Rifle (.22 Cal) - California, Connecticut, Massachusetts, Minnesota, New York, Washington DC
UZI Pistol (.22 Cal) - California, Connecticut, Hawaii, Massachusetts, Minnesota, New
York, Washington DC
Ammunition to New York State: No Internet sales of ammunition are allowed. Ammunition must be sold face to face.
Returns
For a more prompt refund, please keep your invoice and call to obtain a return authorization number.
If it is necessary to return merchandise for a refund, all merchandise must meet the following conditions:
- Returned in original packaging
- Returned to UltraSportsman.com within (30) days from invoice date
- After 30 days you are subject to a restocking fee
- Copy of invoice enclosed with merchandise
- Enclose a brief letter of explanation
- All returns must be prepaid
No CODs accepted.
All returns for refund paid by credit card will receive a credit to the credit card.
Any questions concerning an exchange/refund should be directed to our customer service department at info@ultrasportsman.com
Has my order been shipped?
Please check your order status by logging in to your account. All orders are recorded and tracked online.
Can I stop a package that has been shipped?
Unfortunately, we cannot cancel an order once it has been shipped.
What do I do if I was shipped an incorrect item?
E-mail us to obtain a RA# (Return Authorization Number). We will email or mail a UPS return Label to you. If the order was shipped ground, and you decide to overnight the package to us to get it here faster, you can do that at your own expense.
Once the incorrect item is received back, we will ship out the correct item. If you wish to have the correct item shipped out prior to us receiving back the incorrect item, we can do so, but you will be responsible for the original item's purchase price should it not get returned.
No express freight methods will be used for items shipped a second time regardless of how the item was originally shipped.
Make sure to:
- Include a copy of the original packing slip
- Note the Return Authorization Number of the outside on the packaging
What should I do if my order is lost or damaged in transit?
You should contact UltraSportsman.com, and we will file a claim with the package carrier (UPS). These claims can take upwards of 30 days.
If you would like a second shipment to be made, you will be charged for the replacement order and be credited for the lost order upon resolution of the lost package.
What should I do if I receive a defective item?
We are not a warranty repair station, therefore, we cannot accept returns due to defective material or workmanship caused by the manufacturer. Please contact the manufacturer directly.
What do I do if I my product has not yet been shipped and I want to cancel my order?
Orders that have not yet been shipped or are not in process can be canceled. If the order has not yet shipped or is not in process, notify UltraSportsman.com via e-mail to cancel the order. It is important to notify us immediately if you want to cancel an order, as most orders ship same-day.
If the order has been shipped, the consumer will need to follow the normal returns process. If the package is refused then a return freight charge will be added.
What is a return freight charge?
When a customer refuses a package or UPS returns the package, UPS charges an Undeliverable Package Return Charge. This amount will be billed to you as needed.
Does UltraSportsman.com issue Call Tags?
Call tags will not be issued for any reason. We can email or mail a UPS return Label to you if the error is due to UltraSportsman.com.
What is an address correction and why am I being charged for it?
Occasionally, UltraSportsman.com will be billed for an address correction. UPS charges $5.00 (or $10.00 for express packages) if the address given by you is not exactly correct. This amount will be billed to you as needed.
What is "New" condition?
All products must be in new, unopened condition if it is being returned to UltraSportsman.com.
Examples of new, unopened products:
- A piece of clothing that still has the tags attached and/or has not been worn
- A shotgun that has not yet been pieced together
- A treestand that has not been assembled
Examples of products that UltraSportsman.com will refuse:
- A boot with mud on it (has been worn outside)
- A riflescope that has been mounted to a firearm
- A Leupold optic without the shrink-wrap around the original box
- Any bubble-packed item that has been opened
Refused items will be shipped directly back to you, and will not be credited. You will also absorb the return freight costs. For this reason, it is important to understand the condition of your products before requesting a return from UltraSportsman.com.
Do you accept returns on loaded ammunition?
No - due to safety concerns, we do not accept returns on loaded ammunition.
Does UltraSportsman.com ship internationally?
No - at this time, we do not ship internationally.
